Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
- Shipping Confirmation Email: Check your shipping confirmation email for the tracking number and courier tracking link.
- Your Packnest Account: Log in to your account, go to “My Orders”, and click the tracking link for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible.
You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
- Check Your Shipping Email: Some items may be shipped separately. Check your shipping confirmation email to see if your order has been split into multiple shipments.
- Still Missing an Item? Contact our customer service team with your order number, and we’ll investigate and resolve the issue promptly.
Customization & Approvals
What is the printed order process?
What is the printed order process?
1. Select your product: Choose the product, size, quantity, material, and customisation you need.
2. Share Your Artwork: Upload your logo or design in the required file format or email it to us at designs@packnest.com
3. Design Proof: Our team prepares and shares a digital proof via EMAIL for your review.
4. Make Changes: Request any required changes to the artwork before approval.
5. Final Approval: Once you're happy with the design, provide your final approval.
6. Production: Production begins after approval and follows the applicable processing timeline.
7. Dispatch: Once ready, your order is packed and dispatched for delivery
Will I receive a design proof before production?
Will I receive a design proof before production?
Yes. For customised printed orders, we share a digital design proof via Email for your approval before production begins.
You can review the artwork, placement, colours, text, and other details carefully. Production will begin only after we receive your approval.
Can I request changes to the design proof?
Can I request changes to the design proof?
Yes. You can request changes to the design proof before giving final approval. Our team will make the required revisions and share the updated proof with you.
Please review all details carefully before providing final approval, as production begins after approval.
What artwork/file formats do you accept?
What artwork/file formats do you accept?
We recommend providing artwork in AI, CDR, or PDF format for the best print quality. High-resolution PNG or JPG files may also be accepted depending on the product and printing requirements.
For the best results, please share vector artwork with fonts converted to outlines/curves wherever possible. If you're unsure about your file, simply share it with us and our team will check it for you..
Do you have any tips for creating my design in Canva?
Do you have any tips for creating my design in Canva?
Absolutely! Canva is a great tool for creating artwork for your custom-printed bags and boxes. Follow these steps to get started:
- Create a custom design: In Canva, click Create a design and select Custom size. Set the units to inches and enter your required dimensions.
- Add your design elements: Upload your logo and add your brand name, website, social media handles, or other details. Keep the layout clean and ensure all text is readable.
- Review your artwork: Check the spelling, logo placement, text size, and overall layout before downloading.
- Download your file: Click Share → Download and select PDF Print for the best print-ready output.
- Upload your artwork: Upload the PDF directly on the relevant Packnest product page or email it to designs@packnest.com after placing your order.
A few helpful tips:
- Keep important text and design elements away from the edges.
- Use high-resolution logos and images for a sharper print.
- Check the product's print area and specifications before designing, as printable dimensions vary by product.
Need help? If you're unsure about your design or print placement, contact our team for assistance before approving your artwork.
Returns & Exchange
What is your returns policy?
What is your returns policy?
- Custom/Printed Products: Since these are made specifically for your order, they are not eligible for return, refund, or replacement unless there is a manufacturing, printing, or quality issue.
- Report an Issue: Any issue with printed/custom products must be reported within 5 days of delivery, along with clear photos/videos and your order details.
- Plain Products: Eligible plain products can be returned within 7 days of delivery, provided they are unused, in original condition, and have all packaging intact.
For complete details, please refer to our Returns Policy page.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most plain products within 7 days of delivery. The product must be unused and in its original condition with all packaging intact. Return/exchange shipping charges will be borne by the customer.
Simply let us know the item you’d like to exchange for, and our team will guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does processing/ shipping take?
How long does processing/ shipping take?
- Plain Products: Processing time is 1–3 business days.
- Printed Stickers & Cards: Processing time is 2–4 business days.
- Printed Bags, Tissues & Other Custom Products: Processing time is 5–8 business days.
- Shipping: Delivery typically takes 3–7 business days, depending on your location.
Please Note: Delivery timelines may vary based on your location, courier service, and other unforeseen circumstances. During festive seasons and peak periods, processing and delivery may take longer than usual.
Delays in artwork approvals, confirmations, or other required inputs from the customer may also extend the processing timeline.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Kindly connect with our whatsapp chat support for the same.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept secure online payments through our payment gateway Razorpay. Multiple options are available at checkout, including UPI, credit/debit cards, net banking, and other supported payment methods.
Do you offer Cash on Delivery (COD)?
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery (COD). All orders must be paid for at the time of placing the order.
Can I get a GST invoice for my order?
Can I get a GST invoice for my order?
Yes. If you provide your correct GST details at the time of ordering, we can issue a GST invoice for eligible orders. The invoice will be emailed to you immediately after placing the order.
If you need any changes or corrections to your GST invoice, please inform us immediately. Once the GST return has been filed, no further amendments to the invoice will be possible.
Can I place an order without a GST number?
Can I place an order without a GST number?
Yes! You can place an order without a GST number. Simply leave the GST field blank on the cart page and proceed to checkout.
Please note: Applicable taxes will be charged on all purchases, whether or not you provide a GST number.